If they drop the balloon, they must reset and go back to the line. This activity is a fun way for two people to bond. It is also a creative way for you and your team to cool off in the summer. This activity will surely get your blood pumping. Divide the group into teams of 6. Put a blindfold on every member except for the first person in line. Tie a dragon tail to the waist of the last person in line.
The goal of the game is to get the dragon tails of the other teams while simultaneously protecting your own. This is an exciting way for your members to trust your group as well as the leader in front.
Hold on tight! The 3 Leveled Obstacle Course is a simple obstacle course with 3 different tricks up its sleeve. The obstacle course itself can be up to you. You could put a set of tire tracks that they each have to put their feet in, a table for the teams to go over, and even a set of sticks that they would have to crawl underneath. The first round is all about speed and getting to know the obstacle course. Each member has to go through the obstacle course once.
The fastest group wins. The second round introduces the first challenge. Ask the team to stand in line and tie their legs together. They will have to help one another go through the obstacle course while maintaining the line.
The last round is the most challenging one yet. The team remains tied together, but everybody now has to be blindfolded except the person in the front and back of the line.
This is one of the more intense team building activities. To lessen the probability of injuries, it is important to have facilitators to help oversee each group. This is not an activity recommended for people who are easily fatigued or have heart conditions.
A good Philippine call center team is able to become efficient when each individual member becomes the best and most competent version of themselves. There are team building activities designed in such a way that each member is required to provide something unique in order to win.
Ask the group to form pairs and sit back-to-back. One person receives a drawing and the other receives a pen and paper. The objective is for the person with the drawing to successfully describe it to their partner, who can only listen and draw from their explanation.
The group is split into teams. It works as a normal charades game, where the members have to guess the word one member is trying to mime. This is a special Zoo Edition of the game because the miming member is assigned an animal that they have to copy as they mime the word. They will be given a special costume and are required to continuously make the sound of the animal assigned to them.
This activity can bring out the hidden acting and guessing abilities of your employees, and also makes for some fun memories. Be the host of your very own company game show and ask teams questions ranging from a multitude of topics.
You could even slip into some questions regarding the company, its history, and the clients you collaborate with. The trick is that only one member is allowed to answer at a time. This is a fun way for your employees to come out of their shells and showcase their knowledge of the world. Race Day is one of the simplest call center contest ideas. You can use it to boost any metric that requires quick work. Choose 3 or more teams and set up the requirements.
For example, you might give points for the person who picks up calls the fastest. Put a little intrigue into your workplace with Mystery Prize call center contest ideas. Then, hide the prize or a picture of the prize somewhere in your call center. Each day, the team member who performs best on the specified metric gets a clue.
The more clues they get, the closer they get to finding the prize. The first person to identify wins it. Work can seem both boring and stressful when every day is the same. You work every day to change that. Contests can make your work seem like play, both for your agents and for yourself. At the same time, you can make their work-life more enjoyable. And, that translates to better performance.
When you engage your agents through exciting call center games , you put everyone in a good mood. Your team becomes interested, involved, and motivated to help your call center succeed. When your call center agents succeed, your customer experience succeeds. Looking for an easy way to gamify your call center? How do you make your call center more engaging for agents? Let us know in the comment box down below! Across business functions, the contact center has undergone more dramatic change than most during the past two years.
Customers have flocked to service and support channels for all sorts of reasons, and the pandemic has only exacerbated fluctuations in volume, the need for accurate forecasting, and the competition for highly qualified agents. The macrotrends of…. Employees today have more choices and flexibility about where and when they do their jobs. While working from anywhere has its advantages, it also means leaders have the extra challenge of managing contact center agents in multiple locations.
Working differently means that leaders must also think expansively about the agent experience and how to keep…. Is gamification the right choice for your contact center? Are your employees excited to come to work each and every morning? Or are they disengaged, disinterested, and lack motivation or drive? Employee engagement is one of the most challenging aspects to master in the contact center.
Workforce management has a lot in common with team sports. They both carry a sense of purpose, a goal the team can orient its actions around.
They both come with coaches, leaders who motivate the team to do their best work. Tape the rainbow against a wall and place one pot at the end of it. To make things fair, agents will be divided into teams and given the same amount of coins to throw, roll, or slide at the pot.
Coins will need to indicate which team they came from, so simply add the same St. For example: The Shamrock team will have shamrock stickers on both sides of their coins while the Leprechaun team will have leprechaun stickers on both sides of their coins.
It will be up to each team to decide whether they want to designate someone to throw each coin or have multiple people toss the coins. Each team will take turns throwing a single coin at the pot.
When all coins have been thrown, count which team has the most coins closest to the pot. Winner takes all! Do you have some fun games to boost agent engagement? Feel free to share them with us! Fun St. Download Now. Contact Center Trends Download Now. All rights reserved.
0コメント